Community Guidelines

1. Who these guidelines apply to

These guidelines apply to everyone who uses Panelist, including Hosts, Attendees and Sponsors. They cover everything posted or sent on the Service, including what Hugo sends for you, how you behave at Events you found or registered for through Panelist, and conduct elsewhere that is aimed at people you met through it.

They form part of our User Agreement, and capitalised words have the meanings given there. If you use Panelist's business tools, the Host Agreement also applies.

At an Event, the Host's code of conduct also applies, and the Host enforces it. Where the Host's code is stricter, follow it at that Event. A Host's code cannot permit anything these guidelines prohibit.

These guidelines are not a complete list. We may also act on harmful or unlawful conduct that they do not describe.

2. Harassment, hate and threats

Robust professional debate is welcome, but personal attacks are not. Harassment, meaning conduct online or in person that a reasonable person would find offensive, humiliating or intimidating, is not allowed on Panelist or at Events. Do not:

• threaten, intimidate, bully or stalk anyone, online or at an Event;
• attack, demean or incite hatred or violence against people because of their race, religion, sex, gender identity, sexual orientation, age, disability or any other attribute protected by law, including through slurs, stereotypes or "jokes";
• give anyone unwelcome sexual attention, such as sexual comments or images, remarks about their body, requests for dates, or physical contact without consent;
• keep contacting someone, through any channel or through other people, after they have asked you to stop;
• organise others to target someone, or use another account to reach someone who has blocked or reported you; or
• publish, or threaten to publish, someone's private information to intimidate or expose them ("doxxing").

Panelist is not a dating service: matchmaking and meeting requests are for professional purposes only.

3. Harmful, illegal and infringing content

Do not post or send content that is sexually explicit or gratuitously violent, that threatens, incites or glorifies violence, or that promotes self-harm or suicide. If you are worried about someone, encourage them to seek help, for example from Lifeline on 13 11 14 in Australia.

Illegal content, including class 1 material under the Online Safety Act 2021 (Cth) such as child sexual exploitation material and material that advocates terrorist acts, is never allowed. We may remove it, close the accounts involved without notice and report it to the authorities. Our Acceptable Use Policy lists the other prohibited content and activities, including scams, malware and scraping.

Post or present only content you own or have permission to use, and do not suggest that Panelist or anyone else endorses you when they do not. To report an infringement of your rights, follow our Copyright and Intellectual Property Policy.

4. Privacy and other people's information

Handle other people's information in line with the Privacy Act 1988 (Cth) where that Act applies to you, and:

• do not share anyone's personal or confidential information, such as their home address, health information or private messages, without their permission;
• use Attendee lists, badge scans, meeting details and contact information only for the purpose for which they were shared with you, in ways the people concerned would reasonably expect;
• do not sell or pass on information from Panelist, or add it to a marketing list, unless the people concerned have agreed or the law allows it;
• do not use it to discriminate against anyone, to make decisions about their employment, credit or insurance, or to track or locate them; and
• if you can use a colleague's or a company mailbox, use it only for the organisation's purposes and within the access you were given.

5. Honesty, impersonation and fake accounts

Use your real name and identity, and do not misrepresent your job, qualifications, employer or affiliations. Do not post content you know or suspect is false or misleading, or create fake registrations, reviews or engagement.

Do not pretend to be another person, organisation, Host, Sponsor or Panelist, whether by name, photo, email address or any other means. Do not create accounts for other people without their permission, run accounts for fictional people, or use more than one personal account. If you manage an account or Workspace for an organisation, you must be authorised by it and must not speak for it in ways it has not approved.

Parody and commentary must be clearly labelled so that no reasonable person could be misled. If someone is impersonating you or your organisation, email user-compliance@panelist.com with evidence of your identity.

Treat any message that claims to be from Panelist and asks for your password or a sign-in code as suspicious, and report it.

6. At Events

At every Event, in person or online, including side events and online spaces connected to it:

• treat everyone with respect, including staff, volunteers and venue workers, and respect people's choice not to talk, swap details, be photographed or meet;
• follow directions from the Host, venue staff, security and emergency services, and leave if they ask you to;
• do not let anyone else use your badge or check-in code;
• do not disrupt sessions, or use chat and Q&A for self-promotion;
• drink responsibly where alcohol is served; and
• stay away from in-person Events if you have an infectious illness or the Host's policy says you should.

Hosts are responsible for safety, accessibility and conduct at their Events. Under the Host Agreement, they must have and enforce a code of conduct, give people a way to raise concerns and respond to them, and tell Attendees what Sponsors receive. Hosts may remove anyone who breaks their code or these guidelines from their Event, without a refund where their terms and the law allow.

Speakers, exhibitors and Sponsors must have the rights to what they present, collect Attendee details only by honest means, and contact Attendees only as the Event allows and the law permits, stopping when asked.

7. Meetings, messages and private conversations

Request a meeting only for a genuine professional reason, and accept a decline gracefully. Do not send repeated requests to someone who has declined or not replied, or ask a Host to pressure them. Turn up to meetings you accept, or cancel early; Hosts may limit meeting features for people who repeatedly do not show.

Outreach is welcome, but spam is not: messages and calls you send through Panelist must follow the law and our Acceptable Use Policy rules for email and text messages and calls.

Do not share what was said in a private meeting or roundtable, screenshots of private chats, or who attended a closed session without the consent of the people involved, and follow any rules a roundtable runs under.

8. Recording, photography and streaming

Do not record, screenshot or rebroadcast a session, meeting or call unless the Host allows it, and never record a private meeting or call without the consent of everyone in it. This includes transcription and AI note-taking tools. Recording a private conversation without consent can be a crime, for example under the Surveillance Devices Act 2007 (NSW).

Do not photograph or film people intrusively or in private spaces such as bathrooms, publish an identifying photo or recording of someone who has asked you not to, or share Event recordings or materials beyond what the Host allows. Hosts that record, photograph or stream a session must tell Attendees.

9. Hugo and other AI

You are responsible for what Hugo or any other AI writes, sends or does for you, as if you had done it yourself. Review its drafts, check which messages it may send without your approval, and check facts before you publish. Our Acceptable Use Policy sets the rules for using AI on Panelist.

10. Reporting a problem

If someone is in immediate danger or a crime is happening, call 000 in Australia, or the local emergency number elsewhere. If it is happening at an Event, then tell the Host and venue staff.

To report content or behaviour that breaks these guidelines, use the reporting tools in the Service where available, or email user-compliance@panelist.com, and for defamation, follow Defamation complaints. Tell us what happened, when and where, and who was involved, with links or screenshots if you have them.

If it happens at an Event, also tell the Host, who is responsible for safety there and can act on the spot. We may pass your report to the Host so that it can deal with it, unless you ask us not to.

In Australia, you can also report serious online abuse, image-based abuse (sharing intimate images without consent) and illegal online content to the eSafety Commissioner, and threats or assaults to the police. For non-urgent police matters, call the Police Assistance Line on 131 444.

We review reports and decide what to do on the information available to us. We cannot promise a response time or outcome, or always tell you what we did. We do not usually tell the person you reported who made the report, but they may be able to work it out.

Making a report you know is false, or using reports to harass someone, breaks these guidelines.

11. Defamation complaints

If you believe content on Panelist is defamatory of you, you can complain to us. This is our complaints process for section 31A of the Defamation Act 2005 (NSW) and any corresponding law of another State or Territory.

Email user-compliance@panelist.com with the subject "Defamation complaint", and include:

• where the content is: a link, or enough detail for us to find it;
• why you say it is defamatory: what it says or suggests about you, and why it is false or damaging to your reputation; and
• who you are: your name and contact details and, if you act for someone else, their name and your authority to act for them.

We aim to review a complaint that includes this information, and take any steps we consider reasonable, within 7 days of receiving it. We may remove the content or block access to it, ask the person who posted it to change or remove it, pass the complaint to the Host responsible, or ask you for more information. We may give the person who posted it a copy or summary of your complaint so that they can respond; tell us if you do not want your contact details passed on.

We are not a court and cannot decide whether content is defamatory. Removing content, or declining to remove it, is not an admission about the content or any liability. Complaining to us does not stop you from contacting the person who posted it, sending them a concerns notice under the Defamation Act, or getting legal advice.

12. What we may do

If we reasonably believe content or behaviour breaks these guidelines, our User Agreement or the law, we may take one or more of these steps:

• remove content, limit who can see it, or ask you to change it;
• warn you, or limit features such as messaging, meeting requests, campaigns, enrichment or Hugo's ability to send without approval;
• remove you from an Event or Workspace where we can, or tell the Host so that it can act;
• suspend or close your Account, or a Host's or Customer's Workspace; and
• report the conduct to the police, the eSafety Commissioner or another authority.

We decide based on how serious the problem is, the harm it causes or risks, whether it was deliberate or has happened before, and what you do to put it right. A single serious breach, such as a threat of violence or sharing child sexual exploitation material, can lead to immediate closure of an Account. We make these decisions under the "Suspension and termination" section of the User Agreement.

Do not try to get around a suspension, block or limit, or a Host's decision to decline your registration. Hosts may also enforce their own codes at their Events, for example by removing Attendees or cancelling Tickets under their terms. Those are the Host's decisions, not ours.

13. Asking us to review a decision

If we removed your content or restricted your Account and you think we made a mistake, email support@panelist.com with your Account email address, the content or decision concerned, why you think it was wrong, and any context we may not have had.

We will review the decision and tell you the outcome. If we agree that we made a mistake, we will restore your content or access where we can. Asking for a review does not stop you from making a complaint under the "Disputes" section of the User Agreement, or from contacting a regulator.

A Host reviews its own decisions about its Event, such as removing you from it. Contact the Host directly.

14. Contact us

FCR RSC Pty Ltd (ABN 37 682 852 213), trading as Panelist, New South Wales, Australia.

• Review requests and general enquiries: support@panelist.com
• Reports, impersonation, privacy, defamation and intellectual property: user-compliance@panelist.com